Help Desk for a Leading Lending Company


May 3rd, 2022 – Eleven Recruiting and Consulting Services, LLC has placed a candidate as Help Desk Support at a Leading Lending Company in Calabasas, California. 

Erik Gomez, Partner of Eleven Recruiting, led the assignment alongside Technical Recruiter Christopher Chung. The candidate clearly communicated their knowledge, experience, and enthusiasm to learn the specifics of the company’s process in client satisfaction and conflict resolution.

Candidate Background and Placement

The candidate for this position has over 6 years of experience in support and communication–active listening and engagement with clients, colleagues, and management (including extensive work with active directory and Office 365 products).

The above was proven by the Level 1 IT support provided to a law firm of over 50 employees. They maintained and monitored servers for exchange, PBX systems, data backups, etc. They also managed high-level security and access for attorneys, paralegals, and their clients. 

They have served as core support across different industries, such as Toll-Free Forwarding and UNICOM Global. They joined the company shortly after serving in Ziffren Brittenham LLP in 2020.

Lending Company Organizational Needs

The Calabasas-based lending company specializes in financing non-owner-occupied residential investment properties. They also provide mortgage brokers and real estate investors with a fast, cost-effective funding source for their real estate investment needs. 

Organizationally, the company was looking for a candidate who would be responsible for organizing, modifying, installing, and supporting the company’s computer systems.

The key skills to fill out the role by this law firm were: intermediate knowledge of Microsoft Word and Excel, experience with VPNs, hardware troubleshooting, and setting up computers and associated peripherals.

Since 2016, the Calabasas-based lending company has been recognized by Best Workplaces and Fortune as a Great Place to Work, and its engagement ranks among the top 5% of companies nationally. The company is committed to creating a workplace where people thrive, which translates into a culture of inclusion, recognition, and success for teammates and clients. 

Recruiting Services

Interested in ramping up your Company’s Help Desk support? Our Client Services page offers more information about Eleven Recruiting’s candidate search services.

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